Refund Policy
A legal opinion
The explanations and information provided on this page are only general, high-level explanations and information on how to draft your own refund policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and create your own refund policy.
Refund policy - the basics
That said, a refund policy is a legally binding document that aims to establish the legal relationship between you and your customers with regard to how you will grant them a refund and whether you will do so. Online businesses that sell items are sometimes required (depending on local laws and regulations) to present their return and refund policy for items. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the items they have purchased.
Ce qu'il faut inclure dans la politique de remboursement
D'une manière générale, une politique de remboursement aborde souvent ces types de questions : le délai pour demander un remboursement ; le remboursement sera-t-il total ou partiel ; dans quelles conditions le client recevra-t-il un remboursement ; et bien plus encore.